Most leaders I talk to are focused on the wrong problem. They want to know which tools to buy, which workflows to automate, which vendors to trust. That’s the wrong starting point, and one of the most reliable ways to waste time, budget, and team trust all at once. Reasons for a Stalled AI Rollout…
People need a shared foundation to anchor to when the change gets hard, when the new tool feels clunky, when the old way of doing things feels easier.
I’ve been talking to a lot of HR firms recently, and I’m hearing some similar experiences with AI that are worth discussing. Here are a few examples: None of these people did anything malicious, but in each case, confidential client data — names, salaries, performance histories, headcount plans — left the building. With no log,…
Your compliance officer just walked into your office with a problem you didn’t know existed. “We found out that three paralegals have been uploading client documents to ChatGPT to draft discovery responses.” Or maybe it was: “Our project managers are using free AI tools to analyze bid documents, and they’re uploading proprietary client data.” Or…
I’ve built and exited six businesses over the past few decades. I’ve seen plenty of technology trends come and go. But AI is very different from every other business technology shift I’ve lived through. It’s a game-changer for how we do business, but most businesses are implementing AI backwards. They’re starting with the sexy stuff—the…