I’ve been talking to a lot of HR firms recently, and I’m hearing some similar experiences with AI that are worth discussing. Here are a few examples: None of these people did anything malicious, but in each case, confidential client data — names, salaries, performance histories, headcount plans — left the building. With no log,…
Your compliance officer just walked into your office with a problem you didn’t know existed. “We found out that three paralegals have been uploading client documents to ChatGPT to draft discovery responses.” Or maybe it was: “Our project managers are using free AI tools to analyze bid documents, and they’re uploading proprietary client data.” Or…
I’ve built and exited six businesses over the past few decades. I’ve seen plenty of technology trends come and go. But AI is very different from every other business technology shift I’ve lived through. It’s a game-changer for how we do business, but most businesses are implementing AI backwards. They’re starting with the sexy stuff—the…
You’ve built a solid consulting practice. You’re billing $20K, maybe $30K a month. Clients love you. Your methodology works. And somehow… you feel more trapped than ever. New prospects are showing up every week, but the idea of adding one more client makes your chest tighten. You’re canceling weekend plans again because you’re buried in…
You thought you had time to figure out AI. You were going to “wait and see.” Maybe tackle it next quarter. Then your Head of Sales casually mentioned “everyone on my team is using ChatGPT for proposals.” Employees started asking “can we use AI for this?” and nobody knew what to tell them. You heard…
Creating more crappy content with Claude won’t help you scale. You need a complete methodology for systematizing and automating the operational work in your business.
Here’s a common scenario: A founder grows a company from a one-person shop to a thriving team with $7 million in annual revenue. They’ve got loyal clients, a stellar reputation, and a service people genuinely need. But it’s exhausting. “I thought it would feel easier by now. Instead, I’m buried. Every decision flows through me.…
Prefer to listen to this post? Click on the audio version here: It’s easy to get caught up in the excitement of AI. The promise is real: faster processes, fewer errors, lower costs, more insights. Who wouldn’t want that? But here’s what I see over and over again in mid-sized, scaling companies: Someone installs ChatGPT.…
It usually starts small. Someone in marketing starts using ChatGPT to draft emails. Sales is tinkering with a pitch deck generator. Ops just bought a subscription to an “AI workflow automation” tool. Customer service is trying a chatbot plug-in. At first, it feels innovative. Maybe even exciting. But then, one day, you realize, “I have…
Your AI strategy should align tools with outcomes you care about, like faster onboarding, better decision-making, or deeper customer insight.